FAQs
Order Help
If no one was home at the time of delivery, the carrier will leave the package in a safe location.
Be sure to check around your home and with neighbors/building management who may have collected the package for you.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the carrier.
If you need additional assistance, please email our team.
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email ([email protected]) for further assistance.
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
We’re sorry your item(s) have damage!
Some items break during shipment. We’ll do our best to help.
Please email our team with an image of your damaged item for further assistance.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
Shipping & Delivery
Delivery times vary depending on the destination and the shipping method selected.
• Standard Delivery: Typically arrives within 4-5 business days.
Domestic Shipping [U.S.]: We offer free standard shipping on orders over $100. For orders under $100, shipping rates are typically $5-$15 based on weight of your order and where you live.
Canadian & International Shipping: Rates vary, you can see them at check out. The customer is responsible for customs fees and duties.
We offer fast and free shipping for orders over $100 within the United States.
Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
We do ship to most countries.
Please note that international shipments can take 14 days.
If you have been waiting for more than 14 days to receive your order, please get in touch with our team to investigate the issue.
Returns
Returns must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging.
Return by mail
Start your return here with our automated, self-serve returns center. You will need your order number and e-mail address used when placing the order.
Within the U.S. returns are a flat $10 fee, while exchanges and store credit are free. We will provide a prepaid shipping label in the returns portal.
We only allow one return shipment per order. Please pack and ship all returns together.
Items marked as FINAL SALE cannot be returned or exchanged.
Return in store
You can visit our retail store and present your order confirmation or packing slip as proof of purchase. All items must have the original tags attached.
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
Non-Returnable items
Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.
Once your return has been received and processed, you will be notified via email when the refund has been issued.
Please allow 2-3 business days for the refund to reflect in your account.
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